- info@healingmindskenya.org
- +254-716988897
Effective Date: 15th Sept 2025
Healing Minds Kenya (“we,” “our,” “us”) is committed to safeguarding the privacy and confidentiality of all individuals who engage with our organization, whether through our website, our counseling and therapy services, or our community programs. This Privacy Policy explains how we collect, use, store, and protect your personal information.
We may collect personal information from you when you:
Visit and use our website https://healingmindskenya.org/
Book or attend a session with our professionals
Subscribe to our newsletters, workshops, or training programs
Make donations or volunteer with us
Contact us directly through phone, email, or online forms
The information we may collect includes, but is not limited to:
Personal details (name, phone number, email, address)
Sensitive health or personal history related to your mental wellbeing
Payment information when making donations or paying for services
Technical data (IP address, browser type, device information) when using our website
Your information is used solely to:
Provide counseling, therapy, and wellness services tailored to your needs
Maintain confidential records of your sessions
Respond to inquiries, bookings, or support requests
Share educational content, resources, and updates (only with your consent)
Improve our website, services, and outreach programs
Process donations, receipts, and financial transactions securely
We recognize that our services often require you to share deeply personal and sensitive details. Healing Minds Kenya treats all such information with the highest level of confidentiality.
All therapists, counselors, and staff are bound by professional ethical codes and strict Non-Disclosure (ND) agreements.
Information shared during sessions will never be disclosed to third parties without your explicit written consent, except where required by law or in circumstances necessary to protect your safety or the safety of others.
When you use our website:
Cookies may be used to enhance your browsing experience. These do not store personal identifying information unless you choose to provide it.
Any forms you fill (e.g., contact forms, booking forms, donation forms) will securely transmit your details to our system and will be used strictly for the purpose indicated.
Links on our website may direct you to external websites. We are not responsible for the privacy practices of other sites and encourage you to read their policies.
We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, loss, or disclosure. This includes secure storage, limited access, and staff training on confidentiality.
Healing Minds Kenya is committed to protecting the privacy of children and young people. Our services sometimes involve minors who may receive therapy or counseling under parental or guardian consent. We only collect, use, or disclose personal information of children when it is strictly necessary for providing professional care and always with the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children through our website without parental consent.
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent for us to use your personal information (where applicable)
Request deletion of your personal information, subject to legal and ethical obligations
We comply with applicable data protection and privacy laws in Kenya. We will disclose personal information only when legally required, such as under a court order, or if necessary to protect life, health, or safety.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on our website with the revised effective date.
If you have any questions about this Privacy Policy or our data handling practices, please contact us at:
📧 Email: healingmindskenya@gmail.com
📞 Phone: +254 716 988 887
📍 Address: Nairobi, Hurlingham Road, Suite 66, P.O. Box 19755-00200, Nairobi, Kenya
