Effective Date: 15th Sept 2025

Healing Minds Mental Health Organization (“we,” “our,” “us”) is committed to safeguarding the privacy and confidentiality of all individuals who engage with our organization, whether through our website, our counseling and therapy services, or our community programs. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect personal information from you when you:

• Visit and use our website https://healingmindskenya.org/
• Book or attend a session with our professionals
• Subscribe to our newsletters, workshops, or training programs
• Make donations or volunteer with us
• Contact us directly through phone, email, or online forms

The information we may collect includes, but is not limited to:

• Personal details (name, phone number, email, address)
• Sensitive health or personal history related to your mental wellbeing
• Payment information when making donations or paying for services
• Technical data (IP address, browser type, device information) when using our website

2. How We Use Your Information

Your information is used solely to:

• Provide counseling, therapy, and wellness services tailored to your needs
• Maintain confidential records of your sessions
• Respond to inquiries, bookings, or support requests
• Share educational content, resources, and updates (only with your consent)
• Improve our website, services, and outreach programs
• Process donations, receipts, and financial transactions securely

3. Confidentiality & Non-Disclosure

We recognize that our services often require you to share deeply personal and sensitive details. Healing Minds Mental Health Organization treats all such information with the highest level of confidentiality.

All therapists, counselors, and staff are bound by professional ethical codes and strict Non-Disclosure (ND) agreements.

Information shared during sessions will never be disclosed to third parties without your explicit written consent, except where required by law or in circumstances necessary to protect your safety or the safety of others.

4. Use of Our Website

When you use our website:

• Cookies may be used to enhance your browsing experience. These do not store personal identifying information unless you choose to provide it.
• Any forms you fill (e.g., contact forms, booking forms, donation forms) will securely transmit your details to our system and will be used strictly for the purpose indicated.
• Links on our website may direct you to external websites. We are not responsible for the privacy practices of other sites and encourage you to read their policies.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, loss, or disclosure. This includes secure storage, limited access, and staff training on confidentiality.

6. Children’s Privacy

Healing Minds Mental Health Organization is committed to protecting the privacy of children and young people. Our services sometimes involve minors who may receive therapy or counseling under parental or guardian consent. We only collect, use, or disclose personal information of children when it is strictly necessary for providing professional care and always with the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children through our website without parental consent.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for us to use your personal information (where applicable)
• Request deletion of your personal information, subject to legal and ethical obligations

8. Legal Compliance

We comply with applicable data protection and privacy laws in Kenya. We will disclose personal information only when legally required, such as under a court order, or if necessary to protect life, health, or safety.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on our website with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us at:

📧 Email: healingmindskenya@gmail.com
📞 Phone: +254 716 988 887
📍 Address: Nairobi, Hurlingham Road, Suite 66, P.O. Box 19755-00200, Nairobi, Kenya